Contact

Talk to a person

The fastest way to get a car, change a return date, or sort out anything that has gone sideways is to call. You will get somebody who can actually do something about it.

Call

(833) 513-3330

For anything time-sensitive — a car today, a late return, a car that won't start.

Email

info@urbanrentals.nyc

For paperwork — insurance documents, receipts for a claim, anything your adjuster has asked you for.

Where to come

Bay Shore, Long Island

We send you the exact pickup address once your booking is confirmed. The Bay Shore LIRR station is a short ride away and we'll tell you the closest stop then too. Coming from Nassau or the city, allow extra time on the Southern State — arrive before 5:00 PM if you want keys the same day. Pickup and return both happen here.

Bring these

  • A valid licence, any US state, held at least one year
  • Your own auto policy — the declarations page, on paper or on your phone
  • A debit or credit card in your own name for the $250 deposit
  • Ten minutes to get verified

The longer version, including what we check and what we don't, is on the homepage.

Every car out?

It happens, and it is the one thing calling can't fix faster. Leave your name and email and we'll email you the moment one is free. No deposit, no commitment.